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Satisfying the first proper requirement for any software, ServiceDesk is easy -- even for computer illiterates. Unlike a few packages that peripherally compete (written in clumsy DOS), ServiceDesk was written in Windows from the ground up. Thus, displays are highly graphic, colorful, and rich with data, complimenting a user interface that's intuitive, natural and simple. Commands may be accessed, at your option, either by mouse, on-screen command button, or quick keys, and ServiceDesk is designed to contemplate your needs, taking actions for you when circumstances suggest. Not a mass-market software for mere auxiliary functions, ServiceDesk is a customized operations software, providing the automated nuts and bolts for what you really do, as a service call-oriented office, in delivering service to your customers. Built in Windows (not DOS) from the ground up, it's enhanced interface is rich with color, graphical detail, uses simple point and click, and is even easier to use than the Windows standard.
Provides computer-based input, tracking, messaging, and associated processing for every incoming call. Four Callsheets simultaneously displayed on one page, allowing immediate, intuitively natural access to four-times more information. Desk-to-desk transmission of Callsheets, variable-length hibernation with alarm features, MoreInfo and Extra notes, CustomerDbase Search and Insert, auto-StreetFind and Insert, auto-QuickFormInsert, auto-dialing, auto-download of messages from remote answering service, etc.
Features a custom, on-screen map of your specific service territory. Shows the relative geographic locations, and time, for each job, with every technician's route geographically displayed in color-coded, sequential fashion. Allows for geographic on-screen tech assignment, editing, re-routing, auto-dial of customers in schedule, printout of schedule, remote dispatch, alpha-numeric paging, etc, etc., etc. Also shows location of any job being scheduled relative to geography and existing appointments.